Interactive or Self Service Kiosks are computerized devices often
using a touch screen to efficiently provide information or conduct
transactions. They are growing in popularity everywhere from
airports, supermarkets and many other public places. In general, an
interactive kiosk consists of a physical enclosure that holds any
necessary hardware, such as a touch screen display, central
processing unit, speakers, a printer and a input device. In
addition, these systems house software
applications that can store information, conduct transactions, send
messages and sometimes dispense products to consumers.
The location of a kiosk is critical for a successful deployment.
CNXN will consult with you in indentifying and optimizing the
location (based on our experience, traffic patterns etc). They can
provide consumers with instant electronic access to a range of
communications, information, and products. Using computer kiosks,
consumers can also conduct specific transactions. Organizations
often use interactive kiosk systems in order to cut
their staff costs.
An Internet kiosk is a type of
interactive kiosk system that
allows the public to access the Internet or to check their
email. Internet kiosks often look like telephone booths, and they
are usually located in public areas of airports, hospitals or
Other types of kiosk systems may provide
photo or ticketing booking services. These kiosks are typically
self-service and permit consumers to print photographs from digital
images, book and/or pick up tickets for a movie or a concert. ATM
kiosks allow customers
to conduct banking transactions, like withdrawing cash, making
account transfers, or depositing money.
The trend in the industry is
to offer a specialized and often location-based service. Kiosks will
evolve in several different forms, and make it possible to conduct a
specific number of different tasks quickly and efficiently.